Professionals Guide

Professional Properties to Rent

Our aim is to provide you with an extensive range of properties throughout Newcastle upon Tyne & the North East suited to your individual needs. Our guidance will ensure a fast, easy trouble free move to your new home.

The following is a brief outline of our services and information on how to let a property:

Step 1 – Finding a suitable property

The first step is to find a suitable property; this can be done by accessing the Property Search pages, registering and arranging viewings. Alternatively you can phone or call into our office in Jesmond for full in-depth advice.

Step 2 – Viewing a property

Once a suitable property or properties have been identified an accompanied viewing can be arranged.

Step 3 – Reserving the property

Holding Deposit

A holding deposit of one weeks rent is payable at the point the Landlord has accepted your offer to rent the property. Our marketing of the property will then stop.

We accept payments by Debit card and bank transfer only.

The tenancy is subject to all monies confirmed, being paid by the due date, all Tenants and (Guarantors if applicable) passing a reference check and signing the tenancy agreement.

Please note that rental property is no smoking and no pets allowed unless the Landlord formally agrees.

Please note that in order to pass the income criteria of the references, your monthly income needs to exceed 2.5 times the monthly rent and your employment period must be permanent or contracted beyond the end date of the tenancy. If you are using a guarantor, the guarantor’s monthly income needs to exceed 3 times the monthly rent or have savings of 3 times the annual rent.

Refund & Cancellation policy

The holding deposit is refundable if the Landlord decides to pull out of the arrangement with the tenant or fails to enter a tenancy agreement before the agreed deadline.

The holding deposit is retained if the tenant

  • provides false or misleading information which you can reasonably consider when deciding to let a property – this can include a tenant’s behaviour in providing false or misleading information
  • fails a right to rent check
  • withdraws from a property (unless a landlord or agent imposed a requirement that breached the ban or acted in such a way to the tenant or relevant person that it would be unreasonable to expect a tenant to enter into a tenancy agreement with them)
  • fails to take all reasonable steps to enter into a tenancy agreement and the landlord or agent takes all reasonable steps to do so (unless a landlord or agent imposes a requirement that breaches the ban or acts in such a way to the tenant or relevant person that it would be unreasonable to expect a tenant to enter into a tenancy agreement with them).

If the holding deposit is retained, then reasons will be provided in writing to the tenant within 7 days of the decision by the landlord not to enter into a tenancy agreement or the expiry of the deadline for agreement. Failure to do so will result in a refund of the holding deposit.

Any Rent and damage deposit paid will be refunded by us if the tenancy agreement is not signed.

Rent and damage deposit subsequently paid to the Landlord after the tenancy agreement has been signed will be refunded if due e.g. overpayment, will be the responsibility of the Landlord unless we are managing the property.

If applicable Damage deposit paid to the DPS will be refunded by the DPS

Late or Missing Refunds.

If you haven’t received a refund, please check your bank statement again. Then contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us ​via email. ​


 Step 4 – Signing Contract and Balance Payment

Once references have been passed, we will guide you through completing all of the relevant documents. Payment of first months rent and damage deposit are due at this time plus balance of admin fee if applicable.

Quick Reference Guide


On behalf of the landlord, an independent referencing agency undertakes reference verification and credit checks on each applicant. We forward to the referencing agency completed referencing documentation which will require details of your employer, bank account, any former landlords, and a character reference.

Tenancy Deposit

A Tenancy Deposit, normally equal to 5 weeks rent, is payable upon receipt of satisfactory references. The tenancy deposit is either paid directly to the Landlord, or to Bowson Estates if we are managing the property and will be held within a Government Approved Tenancy Deposit Scheme until the tenancy ends.


In some cases professional applicants may require a suitable guarantor willing to accept and underwrite any rent and tenancy liabilities before the application can continue. Guarantors will need to meet the same reference and credit check requirements as the applicant.


Proof of identification will also be required. When you produce the required documents to our office, photocopies will be taken, and the originals returned to you before you leave. Do not send originals, they cannot be processed in your absence.

Suitable identification documents are: A full and current Passport or a current valid Photo Driving License.


Payable in advance by Standing Order, unless alternative arrangements are agreed in advance

Utility Bills

Council Tax, Water Rates, Gas, Electricity, Telephone, Audio Visual network services and TV License costs remain the responsibility of, and must be paid by the tenant, directly to the relevant supplier unless alternative arrangements are agreed in advance.



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  • Property Address

You’re in Safe Hands

117 St George's Terrace
Jesmond, Newcastle

0191 212 8100

Monday - Friday09:00 - 17:30
Saturday09:00 - 16:00